Do you have 24/7 phone coverage for your business?
How quickly are after-hours calls answered?
Can callers speak to someone (human or AI) immediately?
Is your on-call staff notified of emergencies instantly?
Do you have documented triage protocols for after-hours calls?
Can your answering staff recognize critical emergencies for your industry?
(e.g., burst pipes, electrical hazards, security breaches, medical emergencies, urgent deadlines)
Is there a clear escalation path for true emergencies?
Are emergency contacts updated and tested regularly?