AIVA Knowledge Base
Single source of truth for all AIVA.help information
Last Updated: December 11, 2025 | Version: 1.0
📄 Download JSON Version
Business Information
Business Name
AIVA.help
Phone
+61 487 205 475
Email
hello@aiva.help
Website
aiva.help
Value Proposition
Tagline: AI Receptionist That Never Misses A Call
Core Message: Create your custom AI receptionist - available 24/7, never misses a call
Key Benefits
- Never miss a call again
- 24/7 availability
- Instant message transcripts
- Custom scripts for your business
- Graceful escalation to your team
- Natural language conversations
Messaging Guidelines
⚠️ Important: AIVA.help is a PLATFORM - customers create THEIR custom AI employee. We're not selling "AIVA the AI" - we're selling the ability to create a custom AI receptionist.
Voice & Tone
- Pronouns: Customer-focused (avoid gendering the AI)
- Tone: Professional, helpful, efficient
- Examples:
- ✅ "Never miss a call again" (not "She never misses a call")
- ✅ "Calls escalate to your team when needed" (not "She escalates")
- ✅ "You'll get a message" (not "She'll take a message")
Pricing
⚠️ Pricing Mismatch Alert: Two different pricing systems exist - marketing site vs GHL backend. These need to be aligned!
Marketing Site Pricing (aiva.help)
| Plan |
Price |
Key Features |
Trial |
| Professional |
$99/month |
300 AI calls/month, 1 phone number, 24/7 answering |
7-day free trial |
| Business Most Popular |
$199/month |
1,000 AI calls/month, 3 phone numbers, custom voice |
7-day free trial |
| Enterprise |
$349/month |
2,000+ AI calls/month, unlimited numbers, API access |
7-day free trial |
Website Bundle
$1,000 one-time setup + First Month Free
Includes: AIVA + conversion-optimized website, click-to-call buttons, chat widget, call tracking
GHL Backend Pricing (Actual SaaS Checkout)
| Plan |
Monthly |
Annual |
Trial |
Status |
| Growth Starter |
$199 |
$1,970 |
7 days |
LIVE - Ready to Sell |
| Standard |
$199 |
$1,970 |
None |
Backend ready - no checkout URL |
| Professional |
$297 |
$2,970 |
None |
Backend ready - troubleshooting URL |
| Premium |
$497 |
$4,970 |
None |
Backend ready - no checkout URL |
Frequently Asked Questions
Will callers know they're talking to AI?
Most don't notice. Natural language processing creates smooth, helpful conversations. Your AI can identify itself if asked - you decide. Callers appreciate fast, 24/7 service regardless.
What happens if AIVA can't handle a request?
Calls escalate to your team automatically. You'll get a message, schedule a callback, or receive a mobile transfer if it's urgent. You set the rules. No caller gets left hanging.
How long does setup take?
Most practices are live within 24 hours. Basic setup takes 15 minutes - you'll answer a few questions about your business, customize your scripts, and you're ready to receive calls.
Can I customize my AI receptionist?
Yes! You name your AI, customize scripts for your business, set escalation rules, and control exactly how calls are handled. It's YOUR AI employee.
Core Features
- 24/7 call answering
- Appointment booking and scheduling
- Call forwarding and escalation
- Message taking and transcription
- Natural language processing
- Custom business scripts
Demo Information
Demo Phone Number
+61 487 205 475
Availability
24/7
CTA: "Call our demo AI receptionist to experience AIVA firsthand"
Onboarding Process
- Sign up and choose your plan
- Answer questions about your business (15 minutes)
- Customize your AI's scripts and rules
- Test with practice calls
- Go live within 24 hours
Auto-Provisioning: ✅ Enabled (GHL SaaS auto-creates sub-accounts with full AIVA snapshot)
Technical Details
- Platform: GoHighLevel SaaS
- Voice API Status: Live (3.5 days uptime as of Dec 11, 2025)
- Provisioning: Automatic via GHL snapshots
- Snapshot ID:
fFGyhaov5DzP92pTuhUX
- Snapshot Name: AIVA Growth Master - Vet v1.0
Snapshot Includes
- Sales Pipeline
- Customer Success Pipeline
- Support/Upsells Pipeline
- SMS Workflow Automation
- Custom Fields (vet-specific)
- Call Tracking Configuration
Objection Handling
"It's too expensive"
We offer a 7-day free trial so you can see the value before paying. Most clinics save more than the monthly cost by capturing calls they'd otherwise miss.
"We already have a receptionist"
AIVA doesn't replace your team - it handles overflow, after-hours calls, and ensures you never miss an opportunity when staff are busy.
"I'm not sure it actually works"
Try our demo at +61 487 205 475 anytime, 24/7. You'll experience exactly how your AI receptionist will handle calls.
"Sounds too complicated"
Setup takes just 15 minutes, and most practices are live within 24 hours. We handle all the technical setup for you.
Competitive Differentiators
- Fully customizable AI employee (not a generic bot)
- Built specifically for business clinics
- Graceful escalation (never leaves callers hanging)
- Natural language (doesn't sound robotic)
- Fast setup (live in 24 hours)
- Transparent AI (can identify itself if asked)
Sample Call Scripts
Inbound Call Handling
- Greeting: "Thank you for calling [Business Name]. How can I help you today?"
- Appointment Request: "I'd be happy to help you schedule an appointment. What day works best for you?"
- General Inquiry: "Let me get you the information you need. Can you tell me a bit more about what you're looking for?"
- Escalation: "Let me connect you with someone from our team who can help with that right away."
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