How do I set up call forwarding to AIVA?
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You can forward calls to your AIVA number in your phone settings or through your carrier.
We'll provide you with a dedicated number during setup. Most setups take less than 5 minutes.
Can I customize what AIVA says?
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AIVA follows your custom script exactly. You tell us what questions to ask,
how to handle different scenarios, and what information to collect. The script is yours to modify anytime.
How does calendar booking work?
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AIVA connects to Google Calendar, Outlook, or Calendly. When a caller wants to book,
AIVA checks your availability in real-time and creates the appointment with all the caller's details.
What happens if I need to take a call myself?
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You can set up escalation rules for urgent calls. AIVA can transfer calls to you directly,
send an immediate SMS with caller details, or schedule a callback based on your preferences.
Can I see transcripts of all calls?
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Yes, every call is logged with a full transcript. You can review conversations,
see what was discussed, and track lead quality. All transcripts are stored securely.
Is my data secure?
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AIVA uses enterprise-grade security with encrypted communications and secure Australian hosting.
We're compliant with Australian privacy requirements and never share your data with third parties.