Help Center

Quick Setup Guide

Get AIVA answering your calls in under 10 minutes:

1. Sign up - Create your account and choose your plan
2. Get your number - We'll assign you a dedicated AIVA phone number
3. Set up forwarding - Forward your business line to AIVA
4. Customize your script - Tell AIVA what to say and ask
5. Go live! - AIVA starts handling your calls immediately

First Call Checklist

• ✅ Business name configured correctly
• ✅ Greeting message sounds natural
• ✅ Key questions are set up
• ✅ Notification preferences configured
• ✅ Test call completed successfully

How AIVA Answers Calls

When a call comes in, AIVA:

1. Greets the caller with your custom message
2. Asks qualifying questions based on your script
3. Captures caller information (name, phone, email)
4. Books appointments or takes messages
5. Sends you instant notifications

Call Routing Options

• Always forward - AIVA handles all calls
• Overflow only - AIVA answers when you're busy
• After hours - AIVA covers outside business hours
• Emergency transfer - Urgent calls go straight to you

Customizing Your Script

Your script controls exactly what AIVA says. You can customize:

• Greeting - How AIVA answers the phone
• Questions - What information to collect
• Responses - How to handle common questions
• Closing - How AIVA ends the call

Script Best Practices

• ✅ Keep greetings under 15 seconds
• ✅ Ask for name and contact early
• ✅ Use natural, conversational language
• ✅ Include your business hours in the script
• ✅ Test changes with a real call

Supported Calendars

AIVA integrates with:

• Google Calendar - Full two-way sync
• Microsoft Outlook - Office 365 and Outlook.com
• Calendly - Use your existing booking pages
• Cal.com - Open-source scheduling

How Booking Works

1. Caller requests an appointment
2. AIVA checks your real-time availability
3. AIVA offers available time slots
4. Caller selects their preferred time
5. Booking is created with caller details
6. Both parties receive confirmation

Notification Types

• SMS alerts - Instant text for new leads
• Email summaries - Detailed call transcripts
• App notifications - Push alerts on mobile
• Slack integration - Team channel updates

Notification Settings

Configure when and how you're notified:

• ✅ Instant alerts for hot leads
• ✅ Daily digest for routine calls
• ✅ Urgent escalation for emergencies
• ✅ Team routing for different call types

Available Plans

• Starter - $99/month - Up to 50 calls
• Professional - $199/month - Up to 150 calls
• Business - $349/month - Unlimited calls
• Enterprise - Custom pricing for high volume

Billing FAQ

• When am I charged? - Monthly on your signup date
• Can I change plans? - Yes, anytime in settings
• Refund policy? - 14-day money-back guarantee
• Payment methods? - All major credit cards accepted