AIVA answers your after-hours calls, filters out non-emergencies, and books appointments for the morning â so you only wake up for the real emergencies.
đ§ Hear what happens when a worried pet owner calls at 2AM:
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AIVA answers every after-hours call, filters the routine stuff, and only wakes you for true emergencies. You stay the hero â without the burnout.
Not generic call answering â purpose-built for the unique demands of veterinary practice.
AIVA detects keywords indicating potential emergencies (toxin, bloat, trauma) and immediately routes to your on-call vet or directs to the nearest emergency hospital. Non-urgent calls get scheduled appropriately.
Integrates with ezyVet, Cornerstone, AVImark, and more. Books wellness checks, surgeries, and follow-ups based on your availability.
Handles routine prescription refill requests, checks patient records, and queues requests for vet approval.
Trained on common pet symptoms, breeds, and conditions. Provides accurate first-response guidance while routing to your team.
Never pay overtime again. AIVA handles nights, weekends, and holidays â routing true emergencies to on-call staff.
See exactly what pet owners call about, peak call times, and conversion rates. Make data-driven staffing decisions.
No technical expertise required. We handle everything.
Less than the cost of one missed emergency. Cancel anytime.
Standard pricing coming soon
Locked for life â even when we raise prices
For hospitals & multi-site practices
30-day money-back guarantee â if AIVA doesn't save you from at least one unnecessary 2AM wake-up, we'll refund every cent.
Cancel anytime â no contracts, no lock-in, no questions.
You've earned a full night's sleep. Let AIVA handle the 2AM callers while you rest.
See how AIVA handles a 2AM call in a 5-minute demo. No sales pitch, just a live walkthrough.
AIVA is trained to detect keywords and phrases that may indicate a veterinary emergency â such as toxin ingestion, bloat symptoms, trauma, or breathing difficulties. When detected, she immediately routes the caller to your on-call vet or provides the nearest emergency hospital's contact information. Important: AIVA does not provide medical diagnosis or triage â she performs keyword-based detection and routing only. Callers experiencing a life-threatening emergency should always be directed to contact an emergency veterinary hospital immediately.
AIVA integrates with ezyVet, Cornerstone, AVImark, Vetspire, and most major veterinary practice management systems. Appointments booked by AIVA appear directly in your schedule. If you use something else, our team can usually build a custom integration.
AIVA gracefully transfers to a human when requested. During business hours, calls go to your reception. After hours, she takes a detailed message and schedules a callback â or transfers to your on-call vet if it's urgent. No one is ever stuck talking to AI against their will.
Most clinics are fully live within 24-48 hours. You'll spend about 15 minutes answering questions about your practice. Our team handles all the technical setup, software integration, and phone routing. We also do a test call with you before going live.
Absolutely. We're built on enterprise-grade infrastructure with end-to-end encryption. We're Australian Privacy Act compliant and can sign BAAs for practices that need them. Call recordings and transcripts are stored securely and accessible only to your authorized staff. We never use your data to train AI models.
AIVA errs on the side of caution. When uncertain, she escalates to a human. You can review all call transcripts and provide feedback that improves her responses for your specific practice. In thousands of calls, the most common "mistake" is being overly cautious â which is exactly what you want in veterinary care.
Real examples, real call transcripts, and a step-by-step setup guide. From the book "The AI VA: How to Replace Your Virtual Assistant with Voice & AI Agents."
These are based on actual call patterns handled by AIVA's veterinary AI receptionist. The AI uses emergency keyword detection to distinguish urgent from routine calls.
Visit aiva.help/signup and select Veterinary as your industry. Start with the 7-day free trial â no credit card lock-in.
Pick a local or toll-free number from real Twilio inventory. This becomes your AI receptionist's dedicated line. Your existing clinic number stays the same â you just forward overflow or after-hours calls to the AIVA number.
AIVA automatically configures a vet-specific persona with:
On your existing phone system, set "Forward on Busy / No Answer" to your new AIVA number. Most PBX systems and mobile carriers support this with a simple settings change. Your clinic number stays public â AIVA answers what you can't.
Call your AIVA number, pretend to be a worried pet owner, and listen to how AIVA handles it. Check your dashboard to see the call log appear in real time. Adjust your greeting or emergency keywords from the dashboard if needed. You're live.
From "The AI VA: How to Replace Your Virtual Assistant with Voice & AI Agents"
Every missed call is a missed opportunity. But hiring a human to sit by the phone 24/7 is financially impossible for most small businesses. A Voice AI agent can answer the phone in a natural voice, understand complex requests, and perform actions like booking an appointment for roughly $0.10 per minute.
Real-World Example: A local trade business was losing roughly 12 leads per week to voicemail. By installing a simple Voice Agent to handle after-hours calls, they captured $4,200 in new revenue in the first 30 days. The cost of the AI? $32.00.
For veterinary clinics, the stakes are even higher. A missed after-hours call isn't just lost revenue â it could be a pet in distress. AIVA's veterinary persona is pre-configured with emergency detection for the most common urgent scenarios: toxin ingestion, trauma, seizures, and breathing difficulties.
You are a veterinary receptionist for [Clinic Name]. Your tone is professional, warm, and reassuring. Detect emergency keywords: hit by car, not breathing, seizure, bleeding, poisoned, collapsed. If detected, immediately route to the on-call vet. For routine inquiries, book appointments and take messages. Never provide medical diagnosis. If unsure, say: "I'll have our team get back to you on that."
The prompting framework AIVA uses internally
Every AIVA industry persona is built using the SOVEREIGN formula â the same framework taught in the book for building production-grade AI agents:
This framework applies to any industry. See aiva.help for all 20 supported verticals, or start your free trial to see it configured for your clinic.
When you select "Veterinary" during signup, AIVA auto-configures these settings for your AI receptionist:
{
"industry": "veterinary",
"role": "veterinary receptionist",
"onCallRole": "on-call veterinarian",
"terminology": {
"customerType": "pet owners",
"appointmentType": "vet appointments",
"emergencyType": "pet emergencies"
},
"emergencyKeywords": [
"hit by car", "not breathing", "seizure",
"bleeding", "poisoned", "collapsed"
],
"integrations": ["eVetPractice", "Cornerstone", "AVImark"],
"voice": "Polly.Olivia-Neural",
"language": "en-AU"
}
When a caller mentions any of the emergency keywords, AIVA's response changes immediately:
EMERGENCY tag in your dashboardEvery call generates a record in your dashboard with: caller phone number, caller name, call duration, full conversation transcript, AI summary, and whether it was tagged as routine or emergency. These records feed into your leads pipeline and are visible in real-time.
The same AI receptionist technology, configured for your specific vertical.