AIVA answers after-hours calls, detects emergencies and routes them to your on-call team, books appointments, and handles routine inquiries â so you can focus on your work, not answering phones.
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AIVA is your AI receptionist â trained on your business protocols, available 24/7, and indistinguishable from your best staff member.
Not generic call answering â purpose-built for the unique demands of your business.
AIVA detects keywords indicating potential emergencies (urgent keywords) and immediately routes to your on-call team or directs to the appropriate emergency contact. Non-urgent calls get scheduled appropriately.
Integrates with popular scheduling software. Books appointments based on your availability.
Handles routine requests, checks records, and queues items for your approval.
Trained on your industry terminology and common questions. Provides accurate information while routing complex inquiries to your team.
Never pay overtime again. AIVA handles nights, weekends, and holidays â routing true emergencies to on-call staff.
See exactly what clients call about, peak call times, and conversion rates. Make data-driven staffing decisions.
No technical expertise required. We handle everything.
Less than the cost of one missed emergency. Cancel anytime.
Perfect for solo operators & small teams
For growing businesses (2-5 team members)
For enterprises & multi-location businesses
14-day free trial â see real results before paying a cent.
30-day money-back guarantee â not happy? Full refund, no questions.
Cancel anytime â no contracts, no lock-in.
Give your front desk a week off from phone stress. Let AIVA handle the calls while you focus on what you do best â serving your customers.
Give your team a break from phone stress with 24/7 AI reception.
Start Your Free TrialAIVA is trained to detect keywords and phrases that may indicate an urgent situation â such as emergencies, safety concerns, or time-critical issues specific to your industry. When detected, she immediately routes the caller to your on-call team or provides the appropriate emergency contact's contact information. Important: AIVA does not provide professional advice â she performs keyword-based detection and routing only. Callers experiencing a life-threatening emergency should always be directed to contact emergency services (911) immediately.
AIVA integrates with popular CRMs, calendars, and business software. Appointments booked by AIVA appear directly in your schedule. If you use something else, our team can usually build a custom integration.
AIVA gracefully transfers to a human when requested. During business hours, calls go to your reception. After hours, she takes a detailed message and schedules a callback â or transfers to your on-call team if it's urgent. No one is ever stuck talking to AI against their will.
Most clinics are fully live within 24-48 hours. You'll spend about 15 minutes answering questions about your practice. Our team handles all the technical setup, software integration, and phone routing. We also do a test call with you before going live.
Absolutely. We're built on enterprise-grade infrastructure with end-to-end encryption. We're Australian Privacy Act compliant and can sign BAAs for practices that need them. Call recordings and transcripts are stored securely and accessible only to your authorized staff. We never use your data to train AI models.
AIVA errs on the side of caution. When uncertain, she escalates to a human. You can review all call transcripts and provide feedback that improves her responses for your specific business. In thousands of calls, the most common "mistake" is being overly cautious â which is exactly what you want in business care.